Q: Are you trading company or manufacturer?’

- We are a manufacturer.

Q: Does your company have the export license?

- Yes, we have more than 20 years export experience.

Q: What is your delivery term?

- By sea or by air

Q: What is your term of payment?

- Any order valued less than USD 1000 has to be 100% prepaid

- D/A and O/A will not be acceptable

- Any order valued over USD 1000: 30% T/T in advance, balance before shipment.

- Irrevocable L/C at sight is acceptable for most of business.

Q: How long will be the lead time for the orders to us?

- The lead time for our orders depends on the pump type, use of material, and order quantity.

- The lead time is calculated from the date of receiving the L/C or the advance payment.

Q: Do we have minimum order requirement?

- MOQ for each order is 1 piece.

Q: How long is the warranty?

- 18 Months after shipment or 12 Months after installation, whichever comes sooner.

Q: Do you provide samples? Is it for free?

- No we do not provide samples.

Q: What information should I let you know if I want to get a quotation?

- Pump head, capacity, medium composition, medium temperature, pump material, voltage, power, frequency, quantity. If possible, please provide the picture of the nameplate if it’s a replace pump.